Towards a better customer experience
Customer Data Hub is Profit Software’s customizable solution to a comprehensive customer 360-view. The solution combines all customer related data in one hub that composes the information as well as enables a complete view of customer relationship development. With Customer Data Hub you can provide an individualized customer experience that is timely and proactive.
Targeted actions at the right time
Customer Data Hub enables a holistic understanding of your customers’ services and/or products. Automated actions can be used whenever they are required. With targeted marketing and sales activities, you are able to create a relationship that will ultimately lead to higher customer loyalty – and yield profit.
Tailored solutions according to the needs
The solution is based on a framework and reference architecture with a comprehensive set of use cases that we have recognized or implemented in earlier projects. Examples of use cases are customer’s segmentation information, service and product history or next best actions.
Customer Data hub is tailored according to the customer specific needs. The solution can be integrated to a company’s own CRM and other key applications, and it is suitable for companies across all industries.
- Maintenance work is more efficient as changes are generated on a metalevel
- Human errors are reduced as the solution eliminates manual tasks
- Enhanced accuracy for work load estimations through standardized workflows